Recent Posts

What Happens to All My Stuff After a Flood?

3/21/2017 (Permalink)

Water Damage What Happens to All My Stuff After a Flood? "Like it never even happened."

A water damage to your home or business is nothing short of a catastrophe and a headache, but that's why SERVPRO is here to help. You may be wondering what happens to all your damaged items and what to do with the things that are dry...well that is what we like to call a Pack-out. 

Our technicians are highly trained and certified to take care of your most sentimental items to the junk drawer that you dread cleaning out. Here is a short run-down of the pack-out process...

In the first steps of the pack-out, in conjunction with your insurance, we will assess your affected and non-affected contents to help give us a better idea of what we will be disposing of and what we will be packing up to either clean or store. Once we have a scope of work, we can provide an estimate to you and your insurance company and begin to go through your contents. We use a specialized software to take photo inventory of each individual item we pack in which a list is submitted to you and your insurance company. Upon leaving your home or business, your contents will be stored in a climate controlled facility. We update you every step of the way to ensure a quick and easy process. 

We make your water damage "Like it never even happened." 

Roof Tarp Needed After Wind Storm

3/20/2017 (Permalink)

Storm Damage Roof Tarp Needed After Wind Storm Roof Tarp in Farmington Hills, MI

From smashed cars to knocked over trees to downed power lines, the recent windstorm wreaked havoc on Michigan. Winds nearing 70 mph in some areas caused widespread damage across Michigan, leaving more than 857,000 homes and businesses without power. Our technicians at SERVPRO of Rochester were called out to board up and tarp this roof in Farmington Hills, MI after a large tree uprooted and tore down the upper half of their home due to the high winds. We arrived immediately to make this customers home livable and safe until tree removal services and construction were underway. 

To give you some perspective on just how large this windstorm was; it left 1 million without power and the air pressure was that of a category 2 hurricane. During a windstorm make sure that your home, your business, and your family are safe and prepared for the worst. ALWAYS keep SERVPRO of Rochester's phone number handy for situations like these. 

Move-Ins & Move-Outs

3/20/2017 (Permalink)

Cleaning Move-Ins & Move-Outs Before Cleaning

Weather you have an apartment, condominium, home or business, SERVPRO can make sure your space is clean when you move out or when your moving in. We specialize in Deep Cleaning and Post Construction Cleaning for your home or business. Here are just a few of the services we offer in regards to cleaning: 

-Air Duct and HVAC Cleaning 

-Carpet and Hard Floor Cleaning and Care

-Stain Removal & Stain Resistance Applications 

-Odor Identification and Deodorization 

-Upholstery and Drapes 

Post Construction cleaning receives all the same services if needed however there are a few different services you can expect, such as: 

-Carpet and Hard Floor Prep and Finish

-Ceiling, Walls and Fixture Cleaning

-Debris Removal

-Window Cleaning 

If you are moving a parent, a relative, or yourself into or out of a living space like this condo that is pictured OR need a clean-up after renovations don't hesitate to call SERVPRO! 

Saving Memories

2/2/2017 (Permalink)

Water Damage Saving Memories Photos we were able to save for one of our customers

In the event of a water damage, are your irreplaceable memories and sentimental items safe? 

When calling SERVPRO of Rochester in the event of a water damage, many of our customers don't think about the boxes of photos they have somewhere in the basement, or their wedding album, sitting on the shelf... It is our job to help you when those things become compromised. 

We go above and beyond to try and save absolutely everything with sentimental value, especially photos. When packing out your wet items, we place photo albums, loose pictures, and photos in picture frames into boxes that are to be immediately processed upon arrival to our warehouse. Our contents department then begins carefully separating every photo and laying them out to dry in a drying chamber. we understand how important friends and family photos are, so we treat them as if they were ours.

TIP: Keep loose photos and photo albums in sealed plastic containers to prevent any damage in the event of a water loss.  

Taking Care of Fire, Smoke and Soot

1/5/2017 (Permalink)

Fire Damage Taking Care of Fire, Smoke and Soot Fire Damage

When you have a fire damage in your home or business let SERVPRO of Rochester's professional team come to your rescue. We us e three key elements to eliminate damages made by fire, smoke and soot. 

-Structural Cleaning- After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a through cleaning. We will pretest to determine the extent of the damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your facility. Depending on the amount of soot, we ,may even be able to reduce the cost of recovery by cleaning lighter soot deposits on some surfaces, eliminating the expense incurred with repainting or refinishing.

-Contents Cleaning- All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. We begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. We can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to pre-loss condition. Finally, we can provide an inventory list of all "to be claimed" items if requested. 

-Deodorization- We provide specialized services that rid your place of business of offensive odors left by fire or smoke damage. We do not merely cover up lingering odors with a fragrance, we seek out the sources of the odor and remove them. 

If you have any questions about our processes do not hesitate to call our office, someone is available 24/7 to take your call!   

Biohazard, Vandalism and Crime Scene Cleanup

1/5/2017 (Permalink)

Recognized as a leading fire and water cleanup restoration provider by hundreds of insurance companies nationwide, SERVPRO of Rochester offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners. 

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments. 

SERVPRO of Rochester technicians are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe homes and offices. 

SERVPRO of Rochester can help with: 

-Blood Borne Pathogens 

-Methamphetamine Labs

-Crime Scene Residues 



-Sewage Backups

-Black Water Intrusions

-Mold Mitigation and Remediation 

It's About Thyme

1/5/2017 (Permalink)

Cleaning It's About Thyme  Benefact Fact Sheet

Have you ever wondered what a cleaning company's chemicals consist of and what the effects of them are on you and your home? Traditionally, household and even commercial grade chemicals are particularly harmful to your health. This is not the case when it comes to SERVPRO and our chemicals.

SERVPRO Industries carefully formulates and creates our own chemicals to properly treat every surface that we deal with during a damage, however, there is one solitary chemical we do not formulate called Benefact. 

In nature, plants produce germ-killing essential oils to protect themselves from invading microbes, similar to how our bodies produce antibodies for our protection against disease. Benefact is a revolutionary blend of these antimicrobial extracts, particularly from the herb Thyme. Disinfectants typically use quaternary amines, bleach or even synthetic thymol to kill germs. Remarkably, Benefact kills over 99.99% of germs using only food-grade plant extracts. 

SERVPRO makes sure that everything we use in your home is safe for our customers; Benefact is an all natural chemical we use for disinfecting that our customers could actually eat! 

Preventing Mold this Winter

12/27/2016 (Permalink)

Now that Michigan is in full fledged winter, undetected water damages can easily cause a mold issue in your home or business. This water damage in Oak Park, MI was the result of water damage that was unresolved.

SERVPRO Franchise Preofessionals handle water damages every day and know prompt action is required to prevent mold growth. Mold is more likely to spread when an environment has been subject to moisture for a long period of time. If your property has sustained a recent water damage, it is vital to remove excess water and dry the structure promptly.

If there is an ongoing moisture problem in the building, it is important to be on the alert for: 

-The presence of visible mold

-Strong musty odors which may indicate mold is present 

-Any evidence of past moisture problems that might have caused undetected mold growth

-Excessive humidity

If you think you might have a problem call the SERVPRO Professionals at SERVPRO of Rochester to come to your rescue. 


Restoration vs. Replacing

12/27/2016 (Permalink)

National fire statistics indicate that a residential fire occurs approximately every 90 seconds somewhere in the United States. However, when a customer suffers a fire, only one fire matters. Customers are belongings are important to them. Personal belongings are a treasure of life, and a reflection of hard work and achievements. Photographs, books, and other personal items have a value that cannot be put into words. SERVPRO Professionals have the ability to help restore your belongings. 

SERVPRO technicians at SERVPRO of Rochester and Farmington & Farmington Hills are skilled in Inventory Services when it comes to customers belongings. These include: 

-Emergency Inventory

-Pre-Loss Inventory

-Restoration and Replacement Cost Data

-Schedule of Loss-Adjusting Software

      -Industry-Exclusive Access

-Complete Inventory

      -Total Loss Items, Questionable Items, Restorable Items

-Electronic Reporting 

      -Customizable Microsoft Excel Spreadsheet Reports Increase Flexibility

The value in restoration vs. replacement is that it reduces claims payout for insurance companies and saves you money. In most cases, SERVPRO returns belongings to preloss condition and treasured items and keepsakes can be saved. 

Remember that SERVPRO of Rochester and Farmington & Farmington Hills can help you return to a normal life and home after having a loss. 



Tid Bit About the SERVPRO Experience

12/27/2016 (Permalink)

Timing is everything when it comes to a loss within your business. Water leaks within a business can seep into flooring, carpets, baseboards and walls while moving throughout the structure, potentially creating mildew and staining walls. Quick action is critical in avoiding costly repairs and expensive downtime. SERVPRO Professionals understand the water damage event can not only disrupt your facility, it can also interrupt day-to-day business functions-possibly closing the business and ultimately affecting your revenues. 

Experience counts when it's YOUR business. There is no such thing as a small emergency when it threatens to shut down your business. Turn to the company with the resources and experience to be a national leader in Cleaning and Restoration. SERVPRO of Rochester can offer: 

-38 years of business in the cleanup and restoration industry

-More than 1,350 Franchises servicing 48 states and Canada 

-Over 5,800 technicians trained in the cleanup and care of commercial property

-Over 95,000 pieces of restoration equipment available nationwide to restore even the largest damage to pre-loss condition when possible. 

We operate 24 hours a day, 365 days a year to assist you with your clean up and restoration needs.