Recent Posts

From Wet to Dry - The Drying Chamber

10/22/2020 (Permalink)

Drying chamber room With our drying chamber and document restoration processes, priceless family photos and valuable documents can be salvaged if damaged from water

With our drying chamber and document restoration processes, priceless family photos and valuable documents can be salvaged if damaged during a water loss.

Many restoration companies see water saturated items as a total loss or unsalvageable, but at SERVPRO of Rochester we have been able to recover our customers valuable items that may seem irreparable due to water damage.

Our team recently completed a large water, fire, and mold job (the ultimate trifecta) at an apartment complex after one of the units caught on fire due to a lightning strike. After the fire was put out by the firefighters, it sat for two weeks while under investigation causing extensive water and mold damage. The tenants were not allowed in due to the dangerous conditions and were told nothing would be able to be recovered. Our pack out crew immediately went to work to salvage as much as possible for these customers.

We were able to recover items such as precious photos and documents, oil paintings, clothing,  antique furniture, and much more by using our advanced drying processes such as the drying chamber. Fast forward to a few weeks later, the tenants are in their new apartments and have been reunited with their belongings in pristine condition.

Restoring Vs Replacing

10/7/2020 (Permalink)

SERPVRO #HeretoHelp graphic SERVPRO is always Here to Help!

National fire statistics indicate that a residential fire occurs approximately every 90 seconds somewhere in the United States. However, when a customer suffers a fire, only one fire matters. Customers' belongings are important to them. Personal belongings are a treasure of life, and a reflection of hard work and achievements. Photographs, books, and other personal items have a value that cannot be put into words. SERVPRO Professionals have the ability to help restore your belongings. 

SERVPRO technicians at SERVPRO of Rochester are skilled in Inventory Services when it comes to customers' belongings. These include: 

-Emergency Inventory

-Pre-Loss Inventory

-Restoration and Replacement Cost Data

-Schedule of Loss-Adjusting Software

  • Industry-Exclusive Access

-Complete Inventory

  • Total Loss Items, Questionable Items, Restorable Items

-Electronic Reporting 

  • Customizable Microsoft Excel Spreadsheet Reports Increase Flexibility

The value in restoration vs. replacement is that it reduces claims payout for insurance companies and saves you money. In most cases, SERVPRO returns belongings to preloss condition and treasured items and keepsakes can be saved. 

Our Restore vs. Replace Mentality

We clean and restore your property using specialized equipment and cleaning techniques. Our “restore first” mentality reduces interruption and gets you back to your life.

Remember that SERVPRO of Rochester can help you return to a normal life and home after having a loss. 

The Importance of Moisture Meters

10/5/2020 (Permalink)

Meter reading of a wet surface Meter reading of a wet surface

When your home or business floods our SERVPRO of Rochester technicians have the proper tools to make sure your space is dry and returned to a preloss condition as quickly as possible. 

Shown in the picture is a very important tool we use called a moisture meter - this is how we detect where moisture is (what is wet) and how close we are to having it completely dry during our monitor appointments. 

This particular meter a non-destructive overall building inspection moisture meter which has the perfect features for our industry. It has many unique features that make moisture measurement and evaluation fast, precise, and versatile.

Features

  • Wide range of readings for wood from 5% to 30%.
  • Deep signal penetration to over 1" into the materials being tested without the need to damage the surface. Signal penetration depends on the material being tested and meter setting.
  • Three ranges of sensitivity: Wood & Timber / Drywall & Roofing / Plaster & Brick – making it ideal for testing moisture conditions in various building materials.
  • Detects moisture through paint, wall coatings, drywall, ceramic tiles, floor coverings, wood, roof coverings, and ceiling tiles.
  • High moisture audio warning tone.

You can trust that SERVPRO of Rochester will dry out your space with the proper drying equipment. 

Unknown Facts About Soot

9/30/2020 (Permalink)

Open fridge affected by soot after a house fire. Open fridge affected by soot after a house fire.

After a fire damage in your home would you think to check the seal on your refrigerator or freezer doors for soot? Probably not. However, soot can penetrate even the smallest places, including the seals on your fridge and freezer like the picture shown here. 

Soot from a fire inside your fridge and refrigerator can and will effect the food and beverages you have inside - therefore, threatening your health. 

Here are a few facts about fire/soot pertaining to the contents of your food/beverages: 

  • Heat can cause jars and cans to split and crack allowing contaminants to enter.
  • Even if cans and jars appear undamaged, heat can cause the food to spoil.
  • Smoke and chemicals from the fire and extinguishing system can penetrate Cryovac packaging, plastic wraps of all kinds, and get under bottle caps or screw tops.
  • Firefighting chemicals can taint food and beverages, and packaged products.

Whenever you are dealing with fire/soot in regards to your food and beverages make sure to close the storage container where they are being kept and then call SERVPRO of Rochester professionals to assess the salvageable/unsalvageable items. 

CALL US AT (248) 608-2667

Commercial Water Loss at a Large Retailer in Metro Detroit

9/25/2020 (Permalink)

Fans drying the storage room of a large retail building Large warehouse being dried out in Detroit, MI


Large warehouse being dried out in Detroit, MI

9/25/2019

This water loss was caused by a roof leak in the main warehouse of a chain retailer in Detroit, MI following a heavy rainstorm. Our SERVPRO of Rochester technicians responded quickly to save any further merchandise from being affected as well as the warehouse structure. 

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

SERVPRO also has a Disaster Recovery Team which can help in the event of hurricanes, tornadoes, flash flooding, and any other national disaster. 

If your business suffers a major loss, call (248) 608-2667

Facts About Soot

9/23/2020 (Permalink)

Open fridge affected by soot after a house fire Open fridge affected by soot after a house fire

After fire damage in your home would you think to check the seal on your refrigerator or freezer doors for soot? Probably not. However, soot can penetrate even the smallest places, including the seals on your fridge and freezer like the picture shown here. 

Soot from a fire inside your fridge and refrigerator can and will affect the food and beverages you have inside - therefore, threatening your health. 

Here are a few facts about fire/soot pertaining to the contents of your food/beverages: 

  • Heat can cause jars and cans to split and crack allowing contaminants to enter.
  • Even if cans and jars appear undamaged, heat can cause the food to spoil.
  • Smoke and chemicals from the fire and extinguishing system can penetrate Cryovac packaging, plastic wraps of all kinds, and get under bottle caps or screw tops.
  • Firefighting chemicals can taint food and beverages, and packaged products.

Whenever you are dealing with fire/soot in regards to your food and beverages make sure to close the storage container where they are being kept and then call SERVPRO of Rochester professionals to assess the salvageable/unsalvageable items. 

CALL US AT (248) 608-2667

Why Your Business Should Have an Emergency Ready Profile

9/22/2020 (Permalink)

Emergency ready program logo Emergency Ready Profile

An ERP (Emergency Readiness Plan) is a method of planning for emergencies long before they occur. It’s a carefully devised, well-rehearsed strategy that guides you and your employees to take decisive action during a catastrophe. This well-oiled machine will give any employee in the building the necessary tools to effectively handle an emergency. 

DETERMINE PROTECTIVE ACTIONS


In addition to emergency phone numbers, shut-off areas, and preventative procedures it is necessary to create an ERP that protects anyone in the building. The Department of Homeland Security refers to this as “Protective Actions for Life Safety,” including:

  • Fire Drills -- Rehearsals for action during a fire.
  • Sheltering -- Sheltering staff during a natural disaster.
  • Sheltering in Place -- Sheltering staff during a man-made emergency.
  • Lockdown -- Eluding an active shooter

SERVPRO of Rochester and the SERVPRO Ready Plan information will give you the security of emergency preparedness. The information can be downloaded into the Ready Plan app to instantly share with SERVPRO so that the damage can be intercepted. We’ll make it “Like it never even happened.” 

Kitchen Fire in Southfield, MI

9/17/2020 (Permalink)

Burnt stove after kitchen fire Burnt stove after kitchen fire

This house fire in Southfield, MI was the result of a pan sitting on the hot stove with residual grease in it unattended. House fires like this cause a lot of smoke and a lot of soot which is an extensive cleaning process - so leave it to the professionals at SERVPRO of Rochester! 

Which appliances caused the most fires in the last year?

  • 14% of washing machines (1,723)
  • 12% tumble dryers (1,456)
  • 11% dishwashers (1,324)
  • 9% cookers (1,080)
  • 7% fridges / freezers (861)
  • 5% central heating (606)
  • 4% toasters / grills (495)
  • 4% microwaves (427)
  • 3% TVs (372)
  • 2% washer dryers (225)
  • 1% irons (92)

It is extremely important to practice fire safety, especially with regards to appliances in your home. For a list of fire damage tips please click here.

Commercial Water Clean Up in Rochester Hills, MI

9/15/2020 (Permalink)

Fans and Dehumidifiers placed in the cubicle area of a commercial building to dry the carpet Drying equipment placed in the cubicle area after a large commercial water loss

SERVPRO® of Rochester was called out after hours to extract water in an 18,000 square foot commercial building where a water loss occurred. The areas that were affected were cubicles, a large warehouse, bathrooms, hallways, and storage areas. Our crew was able to get out to the building immediately to prevent any further damage to their high tech equipment and important documents. Because half of the building did not have heat, the water technicians used water extraction equipment, industrial-grade dehumidifiers, and multiple different high-speed air movers to assist in the remediation. Another key piece of equipment that was used in the drying process of this job was a Phoenix Firebird. The Firebird is a machine that allows for on-demand heating to indoor and outdoor areas where heat is not available.

If you need clean-up services in a commercial building, we are always Here to Help. Give SERVPRO® of Rochester a call at 248-608-2667

How to Prepare for a Windstorm to Minimize Damage

9/14/2020 (Permalink)

Tree that fell on the roof and home that fell after a windstorm A tree fell on the roof of a home after a severe windstorm in Oakland county, MI

Even a wind storm can have disastrous effects on your property. That’s why it’s important to make a plan in advance to limit storm damage. Follow these tips so you know what to do before, during, and after a wind storm.

What To Do In Advance: 

Wind damage comes from a variety of storms and each has its own ways to prepare. Be sure that everyone in your home or business knows what to do in case of the most likely storms for your area. If you operate a store, restaurant, or other business that deals with many members of the public at once, be sure your staff knows how to escort them to shelter.

  • Stock up on emergency supplies. Be sure the first aid kit is stocked and the flashlights have working batteries. A generator can power a house and costs a few hundred dollars - which may be well worth your money when you are without it for an extended amount of time. Solar panels that can charge cell phones are available online for under $50 as well.
  • Know how to turn off utilities or override electronics. Depending on any wind or flood damage, you may need to turn off the water or circuit box. If the power goes out, cars will be stuck inside a garage with an electric opener unless you know how to use the manual override.
  • Give the roof a checkup. Be sure there aren’t any loose or missing shingles that could blow away during a storm or let in rain. It’s better to make repairs during good weather than to try to get a tarp over a hole in the roof during a thunderstorm.
  • Check the perimeter. When you know a storm is on the way, do a quick check outside if there’s enough time. Put lawn furniture in the shed, pick up toys, put cars and bicycles in the garage, and fasten loose items, like patio umbrellas. Not only will these items blow away in a storm, but they can cause a great deal of damage in the process. A lawn chair can shatter a window, while a bike can put a huge dent in a car. Be sure to close any awnings too; even a mild wind storm can tear fabric from the frame.
  • Back up your computers frequently. If your electronics suffer flood damage or any kind of storm damage, you’ll be glad you took the time to back up your files. Cloud backup services are available for free from Dropbox, Google, and other providers for a set amount of data and extra amounts of storage can be purchased for a nominal fee. The advantage of a cloud backup service is that you can access them from anywhere; if your home or business is damaged, you can use a computer or smart device anywhere that has internet access.
  • Be sure you have a weather app on your smartphone and enable severe weather alerts. You won’t be near a TV or computer for every storm, so you need a way to check on the severity of storms and know when to take cover.

We do experience heavy thunderstorms in Michigan with very strong winds. so make sure you take the time to go over these precautionary steps. If you do suffer damage to your home or business call at SERVPRO of Rochester at (248) 608-2667